Love it, or send it back.

Go ahead and use your SwivelServe before you decide. Request a return within 60 days of delivery, and send it back clean, complete and free of damage from misuse.

Eligible

• SwivelServe systems, trays, lids and cutting boards purchased on swivelserve.com
• Items that are clean and complete. If you bought a set, please return every piece of the set.
• Orders with proof of purchase, such as your order number or receipt

Not eligible

• Personalized or engraved items, unless they arrive damaged or defective
• Gift cards
• Clearance items
• Items damaged by misuse, such as a lid exposed to high heat

1. Email hello@swivelserve.com with your order number and the items you would like to return.
2. We will reply with a return shipping label and instructions.
3. Pack your items securely. The original packaging is best if you still have it.
4. Drop off your package. We will email you once your return arrives and has been inspected.

Once we receive and inspect your return, we will let you know whether your refund is approved. Approved refunds go back to your original payment method within 10 business days.

Your bank or card company may need a little extra time to post the refund. If more than 15 business days have passed since your refund was approved, email hello@swivelserve.com.

Please inspect your order when it arrives. If anything is damaged, defective or not what you ordered, email hello@swivelserve.com right away with your order number and a photo so we can make it right.

The fastest way to get what you want is to return the item you have and place a new order for the one you would like. Need a different tray color, a new lid or another board? Replacement boards, trays and lids are available in our shop.

You can cancel a pre-order any time before it ships. Once a pre-order has shipped, the 60-day return window applies from the date it is delivered.

If your order ships to the European Union, you may also cancel or return it within 14 days of delivery for any reason, under the same condition requirements above.